Mamadou Diallo
IT Support Services Analyst | CompTIA Security+ | Content Creator | Digital Wall Arts Designer | AI Prompt Engineer
- Role
- IT Support Services Analyst at Freshfields
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Mamadou Diallo
IT Support Specialist | Systems Administration | Network & SecurityResults-driven IT Support Specialist with over four years of experience in providing top-tier technical support across diverse environments, including desktop, network, cloud, and software systems. Adept at diagnosing and resolving complex technical issues while minimizing downtime and enhancing user satisfaction.With expertise in Windows and macOS systems, Microsoft 365, Azure, Active Directory, Citrix Virtual Apps & Desktops, and networking security, I specialize in ensuring seamless IT operations. My technical acumen extends to firewall management, VPN configurations, virtualization, and scripting to optimize system performance and security.Beyond technical skills, I excel in end-user training, technical documentation, and IT project coordination, fostering strong relationships and trust with stakeholders. Bilingual in French and English, I bring a global perspective to IT problem-solving. Key Skills & Expertise: IT Support & Troubleshooting (Windows, macOS, Linux) Network & Security (Palo Alto, Cisco AnyConnect, Meraki) Cloud Technologies (Azure, Microsoft 365, SharePoint) Virtualization & Remote Solutions (Citrix, VMware, RDP) Programming (Python, JavaScript, SQL, APIs) End-User Training & IT Documentation Passionate about leveraging emerging technologies to solve organizational challenges and drive efficiency. Let\'s connect and explore how I can support your IT infrastructure needs. Certifications: Google IT Support Professional | Microsoft Azure Fundamentals (AZ-900)| CompTIA Security+
Experience
IT Support Services Analyst
Sep 2023 — Present · New York, NY, US
Education
Borough of Manhattan Community College
Associate of Applied Sciences - AAS, Computer Networking Technology
2017 — 2019
City Tech, CUNY
Bachelor's degree, Network and Security/Cybersecurity
2019 — 2021
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