Malyaka Khan
Information Technology Intern @NobleReach
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WORK HISTORY
Information Technology Intern @NobleReach
Tysons Corner, VA, US
Provide technical support to end users by troubleshooting hardware, software, and network issues-Assist in configuring systems, user accounts, and endpoints in compliance with security standards-Support IT infrastructure projects, including system upgrades, patching, and asset management-Document IT procedures and develop internal guides to streamline support and improve efficiency-Collaborate with the IT Manager and staff to strengthen cybersecurity and implement best practices-Contributing to the development and implementation of an IT Assistant Chatbot workflow using Stack AI to route user requests through an automated support interface, reducing service desk load and generating Jira tickets for unresolved issues-Designing an Okta account automation workflow integrating Jira to auto-create and provision new hire accounts upon ticket approval, optimizing onboarding efficiency and reducing manual workload.
EDUCATION
Mount Vernon High School
Advanced Studies Diploma
George Mason University - College of Engineering and Computing
Bachelor of Science - BS, Information Technology
Northern Virginia Community College
Dual Enrolled in High School
ABOUT MALYAKA KHAN
As an Information Technology graduate from George Mason University with a concentration…
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