Malvika Upadhyay
Program Manager||Project Management||Resource Manager(OCI)||Customer Service & Operations Management Professional || Team Leader || Escalation Manager || Resource Manager||
- Role
- Project Manager at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Malvika Upadhyay
Resource and Program Manager, Customer Service & Operations Management ProfessionalOffering 9 years of experience, seeking challenging assignments in an organization of repute Dynamic & result oriented professional with rich cross-functional experience in managing the entire spectrum of Operations, Customer service delivery, Customer relationship Management, Client Servicing, Training & development, Team Management. Process in-depth knowledge of entire operations ranging from ensuring SLAs, Process flows, Team forecasting, Work force Analysis and Training. Demonstrated expertise in managing various processes; creating process vision & design, developing enhancement strategy and deploying key execution strategies across processes. Expertise in maintaining high standards of customer & client service, with quality & service norms to achieve customer satisfaction and business retention. An effective communicator with excellent relationship, management skills and strong analytical, problem solving and organizational abilities. Ability to meet deadlines and deliver on commitments.
Experience
Project Manager
Jun 2023 — Present · Bengaluru, IN
As a Program Manager - Alexa preview I do survey engagements with Beta participants(Amazonians) and prepare insight reports that help enhancing the Alexa features and experience before it is launched in the market.
Education
Raipur Institute of Technology Chhatona, Mandir Hasaud,Raipur.
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
2007 — 2011
Chhattisgarh Swami Vivekanand Technical University
Bachelor of Engineering, Electronics
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