Malvika Kudari
Customer Success Engineer at Kong Inc. | Ex-Oracle | Cloud & API/AI Platforms
- Role
- Customer Success Engineer at Kong
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Malvika Kudari
I bring 3+ years of technical consulting and customer success experience delivering Oracle CX cloud and integration solutions for global customers - leading demos, POCs, troubleshooting, and translating complex business requirements into practical technical solutions.At Kong, I help customers adopt and scale API gateway and service connectivity platforms through best practices, enablement, and hands-on problem solving. I focus on driving customer trust, resolving complex issues with clarity, and bridging engineering and business teams to ensure measurable outcomes.Areas of expertise:Oracle CX (OFS, OIC, OSM, Fusion Sales & B2B Service, VBS), Cloud SaaS implementations, APIs & Integrations, Kong Gateway & Konnect, Microservices communication, Groovy automation, Data flows, RCA and Salesforce Administration
Experience
Customer Success Engineer
Feb 2026 — Present · Bengaluru, IN
Supporting commercial accounts across EMEA, driving adoption of Kong’s API, service connectivity, and AI infrastructure solutions while owning technical success and value realization- Designing and optimizing modern API and AI architectures across hybrid and cloud-native environments, enabling scalable and resilient systems- Troubleshooting technical issues and guiding customers on best practices for API management, distributed systems, and containerization using Docker & Kubernetes- Conducting QBRs (Quarterly Business Reviews), Success Plans, aligning on KPIs, and translating technical capabilities into measurable business outcomes- Acting as customer\'s first point of contact and trusted advisor, collaborating cross-functionally and proactively identifying opportunities, risks, and optimization strategies to maximize customer success
Education
CMR National PU College
Grade 12th/ 2nd PU, French Studies
Cmr National Pu College
PCMC, French
2015 — 2017
New Horizon College of Engineering
Bachelor of Engineering, Information Science/Studies
Royale Concorde International School
CBSE, Computer and Information Sciences, General
2009 — 2015
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