Malu Jayan
- Role
- Manager Ii, System Support and Programs at Elevance Health
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
Experience
Manager Ii, System Support and Programs
Mar 2021 — Present · Raleigh-Durham-Chapel Hill, NC, US
Lead requirement and testing center for CarelonRx (Pharmacy Benefit Manager) Utilization management, Grievances and Appeals applications, supporting over 40 million lives • Hire, mentor and motivate a diverse team consisting of program managers, business analysts and testers • Oversee day to day operations, directing work allocations, planning, budgeting, and coordination with cross functional teams • Revamped existing practices and spearheaded process improvements to resolve delivery inefficiencies, resulting in 100% on-time delivery within 3 months and helped improve customer satisfaction • Partnered with business and IT leadership teams to design and implement end-to-end requirement and test governance strategy that brought efficiencies, reduced cycle time and aligned accountability • Established communication channels between internal team as well as business/ IT partners that helped proactively identify and rectify operational inefficiencies • Developed test automation using Robotic Process Automation tool to improve productivity improvement and reduce cost of contract labor
Education
Duke University - The Fuqua School of Business
Master of Business Administration - MBA
2021 — 2023
Cochin University of Science and Technology
Bachelor of Technology - BTech, Electronics Engineering
1998 — 2002
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