Mallory Yee
Customer-Obsessed Social butterfly 🦋 with a Passion for People and Products | Customer Success Manager | Product Adoption Expert | Consulting | Cross-Functional Collaboration | Onboarding | Trusted Advisor 🚀
- Role
- Solution Consultant at Docusign
- Location
- Tacoma, WA, US
- LinkedIn followers
- 500 followers
About Mallory Yee
A strategic and customer-obsessed Senior Customer Success Manager with over a decade of…
Experience
Solution Consultant
May 2025 — Present
As a Solution Engineer at DocuSign, I partner with the Commercial field sales team to drive net-new business across an assigned territory by uncovering complex business challenges and aligning strategic solutions with DocuSign’s platform and suite of products. I lead technical discovery sessions, engage with both business and technical stakeholders, and translate customer needs into tailored, value-driven solutions. I specialize in delivering impactful, story-based product demonstrations that illustrate the real-world benefits of modernizing a company’s System of Agreement.I work closely with customers to understand intricate workflows, business processes, and enterprise architecture, building trust through consultative conversations and technical expertise. By applying value selling methodologies and collaborating with internal cross-functional teams, I help deliver a seamless and consultative buying experience that emphasizes business outcomes and long-term value. In this role, I leverage a strong combination of technical expertise, strategic insight, and relationship management to position DocuSign as a trusted partner in our customers’ digital transformation initiatives.
Education
Fashion Institute of Design & Merchandising
Bachelor of Fine Arts (BFA)
2005 — 2006
International Academy of Design and Technology
Bachelors
2008 — 2010
Skills
- Interviews
- Efficient
- Technical Recruiting
- Retail Math
- Merchandising
- Social Networking
- Organization
- Social Media
- Trend Forcasting
- Microsoft Office
- Sales
- Human Resources
- Apparel
- Negotiation
- Marketing Research
- Effective Communication
- Fashion
- Retail
- Customer Service
- Customer Satisfaction
- Product Development
- Multi-Channel Retail
- Sales Management
- Telephone Skills
- Marketing
- Sourcing
- Salesforce.com
- Blogging
- Administrative Support
- Visual Merchandising
- Social Media Marketing
- Microsoft Excel
- Microsoft Word
- Data Entry
- Outstanding Customer Service
- Management
- Account Management
- Inventory Management
- Time Management
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