Mallikjan Nadaf

About Mallikjan Nadaf

A dynamic and results-oriented professional, driven by a passion for impactful leadership in a challenging and high-performance environment. Committed to leveraging intelligence, energy, and extensive industry experience to contribute meaningfully toward organizational goals and values—while relentlessly striving to achieve operational excellence and sustainable success.Currently positioned as Manager – Workforce Management (WFM), overseeing international operations across 10 diverse client accounts. Leading a high-performing WFM team comprising 4 Real-Time Analysts, 3 Schedulers, and 1 Assistant Manager, with end-to-end ownership of workforce strategy and execution.Core Competencies & Expertise:Strategic Capacity Planning, Forecasting, Scheduling, and RosteringHeadcount & Occupancy Management, Leakage Analysis, and AUX/Adherence MonitoringDevelopment and automation of key operational reports, including:Productivity Dashboards, Schedule Adherence Reports, and Associate Performance MetricsAdvanced proficiency in IEX (v8.5), CMS Avaya (ODBC Reporting), Nortel, and AWSAutomation of recurring and ad-hoc reports through Excel VBA scripting, ensuring agility and efficiency in critical reporting functionsHands-on experience with industry-leading platforms including Five9, Power BI, and CalabrioDeep involvement in RFP Planning, Process Analysis, and Invoice/Billing ReconciliationA proven leader in workforce optimization with a strong focus on data-driven decision-making, cross-functional collaboration, and delivering high-impact business outcomes across globally aligned processes.

Experience

1. Workforce Manager

   TP

   Jan 2021 — Present · Bangalore Urban, IN

Education

• R B patil mahesh pu university

  Indian Virtual University for Peace and Education

  2016 — 2019

• Indian virtual university for peace and education

  Bachelor of Commerce - BCom

  2016 — 2019