Mallika S.
Placement Specialist @Virtual Gurus
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WORK HISTORY
Placement Specialist @Virtual Gurus
Calgary, AB, CA
Work with an assigned group of clients to provide VA placements throughout theclient’s lifecycle with VG•Pair with Success Managers on matching calls to understand the client’s needs•Work closely with the VA team to maintain an understanding of VA skills andavailability•Ensure a great fit between clients and VAs, aiming for minimal intervention fromthe team•Rehome clients with new VAs when necessary, striving for the right match on thefirst attempt•Collaborate with Success Managers to ensure a smooth onboarding experiencefor clients•Collaborate closely with cross-functional team members to provide a seamlessand consistent client experience•Look for opportunities to level up our VA team and provide coaching on how toexpand their opportunities
EDUCATION
Mahatma Gandhi College of Education
Master of Arts - MA, English Language and Literature/Letters
CDI College
Social Media and Web Marketing, Digital Communication and Media/Multimedia
Delhi University
Bachelor of Arts (B.A.), Political Science and Government
University of Jammu
Bachelor of Education (B.Ed.), Political Science and Government
ABOUT MALLIKA S.
At Virtual Gurus, my commitment to forging strong bonds between clients and virtual assistants is at the core of my role as a Placement Specialist. We have successfully facilitated a smooth transition from client acquisition to supportive collaboration, ensuring needs are meticulously understood and met with tailor-made virtual assistant pairings. Leading with a strategic approach, my focus on elevating our team\'s capabilities has been pivotal. By providing coaching and closely working with cross-functional teams, we consistently enhance our service delivery, striving for perfect matches and a frictionless onboarding experience. In this dynamic environment, my role is not just about placements—it\'s about creating lasting partnerships that empower clients and virtual assistants alike.
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