Mallikarjuna B.
Escalation Manager at Salesforce | ITIL®| PRINCE2 AGILE ® | CSM® | 9X Salesforce |
- Role
- Escalation Manager at Salesforce
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Mallikarjuna B.
In my current role as Escalation Manager at Salesforce, my expertise in Customer Relationship Management (CRM) and Agile Project Management has been instrumental in swiftly addressing and resolving complex customer issues. With a strong focus on enhancing key account satisfaction, my contributions have helped fortify customer trust and loyalty.Bridging technical knowledge with strategic CRM approaches, I\'ve supported our team in achieving Salesforce\'s mission of delivering exceptional service. This commitment to customer success is deeply aligned with my professional goal of driving innovation and fostering robust partnerships, leveraging my skills in account management to make a meaningful impact.
Experience
Escalation Manager
Feb 2024 — Present · Hyderabad, IN
Education
Indian Institute of Banking and Finance
Diploma in Banking and Finance, Banking and Financial Support Services
Sri Krishnadevaraya University
B.sc, Science & Mathematics
University of Hyderabad
PG Diploma, Business Management
University of Hyderabad (UoH)
Executive Master of Business Administration, Analytics and Operations
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