Mallikarjun Pitla
IT Service Operations Manager | ITIL Service Management | Major Incident Management | Problem Management | Change Management | Release Management | Continual Service Improvement | Project Management
- Role
- Project Manager at Infosys
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Mallikarjun Pitla
I am an accomplished IT Service Management professional with over 17 years of experience driving service excellence across global organizations. With deep expertise in ITIL methodologies, incident and problem management, change and release management, and continual service improvement, I specialize in optimizing processes, enhancing service delivery, and minimizing business disruptions.Throughout my career, I have successfully led major incident resolutions, managed complex change programs, and driven continuous improvement initiatives that have delivered measurable results. My ability to collaborate across technical teams, engage stakeholders, and implement best practices has consistently improved service quality and customer satisfaction.I am passionate about delivering high-impact solutions, mentoring teams, and fostering a culture of operational excellence. As a proactive and adaptable leader, I thrive in dynamic environments where I can drive innovation, improve efficiency, and create meaningful business outcomes.Let’s connect to explore opportunities for collaboration, knowledge sharing, and growth in the IT service management space!
Experience
Project Manager
Jul 2025 — Present · Hyderabad, IN
Education
Syed Hashim college of Science and Technology
Bachelor of Technology (B.Tech.), Computer Science
2003 — 2007
Skills
- Service Management
- Problem Management
- Engineer Change Management
- Requirements Analysis
- Team Management
- Service Delivery
- Business Analysis
- Itil Certified
- IT Service Management
- Change Management
- Incident Management
- Itil V3 Foundations Certified
- Itil Process
- Vendor Management
- Itil
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