Mallika Khunger

Store Manager @Michael Hill

CA

Analyzed sales figures and profit and loss reports to identify areas for improvement and implemented effective behavioral coaching on a weekly basis through statistical analysis of sales reports and KPIs. Consistently exceeded individual sales targets with a focus on cross-selling and upselling, achieving gold star performance for the financial year 20••••21. Led the sales team by example and consistently served clients through regular rotation, resulting in record-breaking sales growth of $2.7 million YoY, from $2.2 million to $4.9 million, at the Square One location in 20••••21. Managed recruitment, hiring, scheduling, and training of the sales team and seasonal employees. Maximized repair business and effectively utilized in-house and partner financing to drive sales and improve the opportunity to close high-ticket items. Implemented visual merchandising in accordance with the floor plan and identified the best locations for new and existing collections. Successfully implemented a commission structure based on gross profit margin, tracked transactions, and protection plan sales, resulting in positive commission earnings for staff members. Managed customer relations and fostered brand loyalty by utilizing social media tools to increase footfall and selling opportunities. Store won two awards in the annual conference. 1) most improved sales over last year. 2) Most improved gross profit YOY in Canada and Globally, for the financial year 20••••22 at Sherway Gardens location.

National Institute of Fashion Technology Gandhinagar

Bachelor's Degree

Humber College

Post grad program