Mallik Ravipati
Director, Digital Product Management @Hyundai Capital America
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WORK HISTORY
Director, Digital Product Management @Hyundai Capital America
Irvine, CA, US
As a Director of Digital Product Management, I am responsible for leading the Customer, Dealer and Agent Experience teams. • Lead Agile transformation in the organization by education, best practice sharing and showing it in action through the Agile Product Teams• Drive technology innovation to provide seamless experience across difference channels of engagement (Web, Voice, Text and Chat)• Define product strategies, product roadmaps in partnership with internal and external stakeholders• Leverage RPA to improve efficiencies in Operations and reduce cost
EDUCATION
Acharya Nagarjuna University
B.Tech, Mechanical Engineering
Indian Institute of Technology, Kanpur
M.Tech (M.S), Solid Mechancis & Design (Mechanical Engineering)
SKILLS
ABOUT MALLIK RAVIPATI
I have 20+ very successful and rewarding years in IT in multiple industries, specializing in Software Development and implementing 3rd party vendor solutions. My expertise includes large system implementations, modernizing application portfolio, migrating applications to cloud and business process optimizations/automation using system integrations, RPA etc. I led various transformation initiatives to reduce operational costs, increasing revenue and enhancing customer experience by delivering innovative, secure and scalable IT solutions.*ChallengeTechnology is changing at a rapid pace and the customer expectations are increasing, they are expecting a Google and Amazon like experience in their interactions. On top of it, the business environment has become more competitive and the pressure to keep the operational costs down is like never before. The cost to manage the legacy applications/technologies is increasing and the companies are not able to innovate to meet the needs of modern-day consumers.*ReputationI am known for delivering results, for my integrity and accountability. I have developed a reputation for my business acumen in highly regulated industries, solid understanding of the challenges and strong technical and leadership skills enabling me to deliver technology solutions to improve every organization I have worked for.*StyleI employ a team-focused management style where I lead by example while engaging the support of management from other departments to achieve common goals. As a part of my overall application management strategy, I utilize agile principles, effective cross-functional alignment, innovative problem solving, and clear goal setting.Core Competencies: IT Strategy & Architecture Solution Design Software Development Dev Ops - CI/CDTest Automation Robotic Process Automation (RPA) Process Optimization/Continuous ImprovementProgram Management Project Management Managing Global teams (Onsite/Offshore/Near Shore)Vendor Management Budget Management Talent Development Agile Methodology (Scrum/Kanban) AWS Cloud Migration Business Process Management (BPM) Email: m••••••••@gmail.com
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