Mallhar Ghosh Dastidar

About Mallhar Ghosh Dastidar

With over 9 years of experience in leading teams, project coordination, customer support…

Experience

1. Lead Client Services Analyst

   Epsilon

   Dec 2022 — Present · Bengaluru, IN

   Collaborated across multiple teams in Data Solutions both in USA and India for supporting Data Division of Epsilon providing excellent end user experience, working on database.· Led and managed team of 18 members, successfully trained them on products, systems and processes.· Executed count / order parameters to client/sales specifications via proprietary systems.· Quality control of all projects using prescribed verification processes.· Met and maintained departmental quality key performance indicators.· Administered Finance / Internal Billing Support and SOX Compliance.· Timely execution of deliverables meeting/exceeding defined deadlines.· Conducted Interviews for new hires for the department.· Participated in training sessions as scheduled to supplement required technical knowledge.· Managed and prioritized assigned workload.· Applied and maintained privacy and data security standards appropriately.· Coordinated end-to-end project execution across cross-functional teams, ensuring on-time delivery and adherence to defined scope.· Directed the successful knowledge transition of operations from Argentina to India, maintaining 100% knowledge retention.· Utilized JIRA, Salesforce, Excel to maintain dashboards and generate weekly project health reports.· Served as the primary point of contact for client escalations, promptly resolving issues and identifying opportunities for process improvement to enhance client satisfaction.· Managed high-value and complex accounts across global teams (India/US).· Communicated with offshore, onshore teams to ensure seamless handovers and 24x7 project progress.· Invested in associate growth and development through feedback, coaching, mentoring and training.· Coordinated and led special projects like quality check automation, jira template creation, training planner to automate the workflow and smoothen the process to eliminate manual errors.

Skills

• Teaching
• Time Management
• Customer Relationship Management (Crm)
• Public Speaking
• Presentations
• Microsoft Excel
• Powerpoint
• Research
• Spss
• Microsoft Powerpoint
• Marketing
• Customer Service
• Microsoft Office
• Sales
• Strategic Planning
• Outlook
• English
• Retail Banking
• Personal Banking
• Team-Oriented
• Customer Facing Roles
• Business Development
• Vba
• Indian Classical Music
• Sql
• Sas Base
• Microsoft Word
• Football
• Cash Operations
• Branch Operation
• Teller Operations
• Cold Calling
• Cross Selling
• Crm
• Teamwork
• Team Management
• Photography
• Inside Sales