Malleshwar Karri

About Malleshwar Karri

Technology executive driving enterprise performance through AI-enabled, revenue-critical platforms at global scale. I operate technology as a business lever owning resilience, cost structure, growth enablement and risk governance across complex, regulated environments.Proven record of modernizing legacy ecosystems into cloud-native, data-centric architectures that improve capital efficiency, accelerate innovation and strengthen operational control.Led enterprise migrations from mainframe to distributed cloud platforms reducing incident response time by 25% and lowering infrastructure and operations TCO by 15% while materially improving scalability and resilience.Reoriented global transaction platforms around straight-through processing and customer success reducing service-related issues by 30%, accelerating resolution by 25% and improving customer retention KPI directly protecting revenue.Built and led a 600+ global engineering and operations organization with clear accountability, disciplined performance management, and strong succession depth.Experienced in board engagement, enterprise risk oversight, and aligning technology investment to measurable financial outcomes.Focused on full P&L alignment, capital allocation discipline, AI-driven automation, and building technology organizations that deliver durable competitive advantage.

Experience

1. Vice President, Technology Operations & Business Observability

   Western Union

   Jun 2025 — Present

   Appointed to transform global technology operations from a reactive support function into a strategic enterprise capability directly aligned to revenue performance, customer trust and operational risk governance.Redefined the operating model by integrating technology operations, reliability engineering and business observability into a unified framework centered on end-to-end customer journeys and transaction success. Shifted executive visibility from infrastructure uptime to measurable business service availability, straight-through processing and revenue protection.Drive modernization of operational capabilities through AI-enabled observability, automation and predictive analytics improving resilience, accelerating issue resolution, optimizing cost structure and protecting multi-billion-dollar revenue streams.Partner closely with Product, Engineering, Risk, and Business leadership to ensure technology performance directly supports growth, customer trust, and enterprise risk objectives.

Education

• St.Anns English Medium School, Rajahmundry

  High School, All acamedic subjects

  1980 — 1990

• University of California, Berkeley, Haas School of Business

  Other, Certificate of Excellence in Technology Strategy, Executive Education

• Bangalore University

  Bachelor Of Engineering, Mechanical Engineering

  1992 — 1996

• Government Junior college, Rajahmundry

  Intermediate, Mathematics, Physics, Chemistry(MPC)

  1990 — 1992

Skills

• Process Improvement
• Management
• Software Development Life Cycle (Sdlc)
• Business Process Improvement
• Business Development
• IT Strategy
• Requirements Analysis
• Banking
• Team Management
• Project Planning
• Vendor Management
• Customer Relationship Management (Crm)
• Outsourcing
• Strategy
• Competitive Analysis
• Business Planning
• Leadership
• Business Analysis
• Global Delivery
• IT Service Management
• Account Management
• Analysis
• Sdlc
• Sales
• Program Management
• Pre-Sales
• Consulting
• Software Project Management
• Crm