Mallary Reece
Senior Director of Customer Success
- Role
- Senior Director of Customer Success at Duck Creek Technologies
- Location
- Stonington, ME, US
- LinkedIn followers
- 500 followers
About Mallary Reece
Proven leader skilled in developing and executing customer success strategies that enhance client satisfaction and retention. Expertise in managing cross-functional teams, optimizing project delivery, and leveraging data-driven insights to drive continuous improvement. Committed to fostering collaborative relationships with stakeholders and empowering teams to exceed organizational goals.
Experience
Senior Director of Customer Success
Apr 2023 — Present
Executive leader responsible for Customer Success strategy, retention and expansion across enterprise insurance clients.Lead and scale a high-performing team of Customer Success Managers supporting strategic accounts. Own executive-level relationships, partnering with CIOs and business leaders to drive measurable business outcomes. Align customer strategy with product, professional services and support to ensure adoption, value realization and long-term growth. Drive retention, expansion and customer health through data-driven success planning and QBR frameworks. Champion voice of the customer internally, influencing roadmap priorities and operational improvements. Improve NPS, renewal rates and expansion revenue through proactive engagement and value-based success models.
Education
University of Hartford
Bachelor of Arts, Interactive Information Technology, Professional & Technical Writing
2003 — 2006
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