Malkia Duncan
Operations Supervisor @CareMetx, LLC
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WORK HISTORY
Operations Supervisor @CareMetx, LLC
Bethesda, MD, US
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as results driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
EDUCATION
Howard Community College
Business Administration and Management, Healthcare Insurance, Medical Billing and Coding
Montgomery College
Paralegal Studies Certification
ABOUT MALKIA DUNCAN
At CareMetx, LLC, my tenure as Operations Supervisor has been marked by a steadfast dedication to refining operational procedures and elevating service quality. Our team thrives on a culture of continuous improvement, informed by my comprehensive experience in quality assurance and process optimization. Driving program efficiences, I\'ve cultivated a culture of high performance while enhancing customer satisfaction, driving profitability and maintaining a comittment to operational excellence. My approach integrates active listening with rigorous quality analysis, ensuring that our services not only fulfill but surpass our operational objectives, all while maintaining the utmost respect for patient confidentiality and care standards.
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