Malissa Mallett

About Malissa Mallett

RESULTS- FOCUSED COMMUNITY & SOCIAL SERVICE LEADERSeamlessly Combine Strategies with Operational Outputs to Achieve Impactful & Effective Delivery of Programmatic ServicesDemonstrate diversity of thought and attitude, while remaining flexible, imaginative, and resilient, during strategy processes. Execute vision into a set of tactical and operational activities, drawing upon experience and proven program development skills and abilities.

Experience

1. Director Post Acute Care & Clinical Support Services

   Innovation Care Partners

   Sep 2023 — Present · Scottsdale, AZ, US

   POST ACUTE CARE TRANSITIONAL CARE MANAGEMENT• Lead and oversee the post-acute care program, ensuring smooth transitions and quality care while managing costs.• Supervise and mentor a multidisciplinary team, ensuring patient care aligns with clinical protocols and best practices.• Collaborate with hospitals, providers, and post-acute care facilities to coordinate patient discharge and post-acute services.• Monitor and analyze key performance indicators (e.g, readmission rates, patient outcomes, cost-per-patient) to drive continuous improvement.• Implement strategies to reduce readmissions and optimize patient care delivery across the continuum.• Foster strong relationships with stakeholders, including physicians, insurers, and care providers, to align on patient care goals.• Lead staff training and development to ensure compliance with industry standards and regulatory requirements.CLINICAL SUPPORT SERVICES• Oversee clinical quality, education, and process improvement initiatives to enhance care delivery across the organization.• Lead the development and implementation of training programs to ensure staff are up to date on clinical best practices and regulatory standards.• Drive continuous process improvements to optimize patient outcomes and streamline care delivery workflows.• Manage the preferred provider network, ensuring that network providers meet quality and cost-efficiency standards. continuous improvement.• Lead health plan navigation efforts, helping patients access appropriate resources and ensuring seamless coordination of care with insurance plans.• Collaborate with internal teams and external partners to align clinical goals and performance metrics.

Education

• Arizona State University

  Maters of Social Work (MSW), Social Work

  2008 — 2009

• The University of Arizona Global Campus

  Master of Business Administration - MBA, Business Administration and Management, General

• Arizona State University

  Bachelors of Social Work, Social Work

  2005 — 2008

Skills

• Medical Social Work
• Play Therapy
• Case Management
• Adolescents
• Family Therapy
• Event Planning
• Healthcare
• Conflict Resolution
• Anger Management
• Volunteer Management
• Career Counseling
• Grant Writing
• Military
• Treatment
• Group Therapy
• Public Speaking
• Crisis Intervention
• Fundraising
• Coaching
• Child Welfare
• Cbt
• Teaching
• Psychotherapy
• Nonprofits
• Leadership Development
• Counseling
• Mental Health Counseling
• Social Services
• Case Managment
• Behavioral Health
• Supervisory Skills
• Motivational Interviewing
• Interventions
• Community Outreach
• Mental Health
• Program Development