Malini Dey
GDS/GCC set up l Vendor management program set up l Global Supplier & Stakeholder Relationship Management l Supplier Control Adherence l People & Program Management l Outsourcing strategies for ITO/BPO/KPO/FPO/HRO
- Role
- Associate Director at EY
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Malini Dey
As an Associate Director at EY, I lead global vendor management initiatives for various clients in the banking and non-banking industries. With an MBA in Marketing and 18+ years of experience in BPO, vendor, and relationship management, I have a proven track record of developing and implementing outsourcing, offshoring, and vendor rationalization strategies that deliver value, efficiency, and quality.I have extensive global exposure, having worked with vendors and stakeholders across the US, Asia, and Europe. I excel at managing vendor contracts, performance, and relationships, ensuring compliance, alignment, and satisfaction. I also leverage my communication, negotiation, and analytical skills to facilitate collaboration and problem-solving among diverse teams. My mission is to enable and empower clients to achieve their business goals through effective vendor management solutions.
Experience
Associate Director
Jul 2020 — Present · Bengaluru, IN
Education
Carmel Convent ( Rourkela ) India
ICSE
1981 — 1991
Saint Paul's School (Rourkela) India
ISC
1991 — 1993
Symbiosis Institute of Management Studies
MDBA, Marketing
2002 — 2005
Delhi University
BA (Hons.), Sociology
1993 — 1996
YMCA Institute of Media Studies & Infornation Technology (New Delhi) India
PG Diploma, Public Relations and Advertising
1996 — 1997
Skills
- Customer Retention
- Banking
- Team Management
- Leadership
- Customer Relationship Management (Crm)
- Networking
- Governance
- Business Process Improvement
- Performance Management
- Crm
- Bpo
- Call Center
- Credit Cards
- Call Centers
- Talent Acquisition
- Vendor Management
- Relationship Management
- Outsourcing
- Management
- Service Delivery
- Process Improvement
- Business Analysis
- Operations Management
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