Malini Govindarasu
Quality Assurance Engineer @lululemon
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WORK HISTORY
Quality Assurance Engineer @lululemon
Vancouver, BC, CA
Conducting both manual testing across multiple platforms, including Salesforce Service Cloud, commerce Cloud, Data flow between Snowflake and Salesforce, ensuring seamless integration and functionality. • Collaborating with cross-functional teams to define and enhance automation strategies, identifying areas for increased coverage and optimizing the percentage of automation testing. • Utilizing GitLab, TestRail, and Jira to design, execute, and manage automated test cases, improving testing efficiency and coverage. • Performing end-to-end testing of Service Cloud functionalities, including case management, email-to-case flows, and customer support processes, ensuring accurate routing and resolution.• Validating Service Cloud integrations with call center technologies (Twilio and 5nine), including call flows, routing, and customer interactions.
EDUCATION
NPower Canada
Junior Data Analyst Program, Data Analyst
Anna University
BE - Bachelor of Engineering, Computer Science
ABOUT MALINI GOVINDARASU
A Salesforce professional with over 5+ years of experience in Salesforce development, system administration, and quality assurance. Throughout my career, I’ve been deeply involved in configuring, customizing, and deploying CRM solutions across Sales Cloud, Service Cloud, and Commerce Cloud, consistently delivering high-quality, efficient, and scalable solutions.My expertise spans the full Salesforce development lifecycle, from designing and implementing data migration and validation rules to creating customized objects, fields, and reports that drive user satisfaction and operational efficiency. I am proficient in automating business processes using Process Builder, Flow, and Workflow Rules, reducing errors by up to 98% and streamlining operations for clients like Pitney Bowes, WL Gore, and General Motors.In addition to my technical skills, I bring a strong focus on quality assurance, with experience leading cross-functional teams to perform comprehensive testing across various environments (Development, SIT, UAT, etc.). I have a proven track record of identifying defects, driving improvements, and ensuring seamless integration. As a Salesforce Functional QA Lead, I’ve been recognized for my ability to optimize defect tracking, mentor junior team members, and maintain alignment across business stakeholders, earning several client awards and recognitions for my contributions.With a passion for leveraging Salesforce to drive business success and innovation, I continuously seek opportunities to challenge myself and deliver impactful solutions that meet both client and business needs.
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