Mindy Lentz
AI Enthusiast Senior Product Manager at Hilton: Driving Frictionless, Personalized digital experiences for millions of guests worldwide.
- Role
- Senior Product Manager at Hilton
- Location
- High Point, NC, US
- LinkedIn followers
- 500 followers
About Mindy Lentz
As a Senior Manager, Product Management at Hilton, I lead the launch of critical capabilities within Hilton\'s digital web and mobile app platforms. I collaborate with technical and non-technical partners to deliver differentiated channels and personalized experiences for our guests. I work with Engineering and Design teams in an Agile environment to deliver new features and resolve product issues. I write top-notch business requirements, handle bottlenecks, provide escalation management, anticipate and decide on trade-offs, and balance business demands with technical constraints.As Director of Reservation Sales Operations, I deliver personalized solutions that leave lasting impressions with every Hilton client. I assess the performance of Reservation Sales and Inspire Teams, determine new strategic direction, and create an inclusive and diverse working environment conducive to career advancement, enhanced productivity, and remote working. I leverage cross-functional industry knowledge and install a customer-centric mindset into daily sales and service processes, build trust, boost cross-functional collaboration, and identify potential in colleagues, supporting career advancement and retaining talent.I launched a rewards and recognition initiative based on measurable KPIs, increasing sales figures by 300 base points with changes in customer service strategy. As a Guest Speaker at Centrical’s Success 2021 Virtual Conference, I talked about creating a coaching culture through people, processes, and technology. Join me in humanizing the digital experience and delivering the best in Hilton hospitality at every step along our guests\' journey with us.
Experience
Senior Product Manager
Oct 2022 — Present · NC, US
As a Senior Manager, Product Management at Hilton, I lead the launch of critical capabilities within Hilton\'s digital web and mobile app platforms, driving customer experience and business growth through innovative product launches. In addition, I work closely with the Hilton Honors loyalty program team to ensure that our digital products and offerings are aligned with the needs of our loyal guests.With my expertise in identifying new opportunities and developing new product concepts, I collaborate closely with technical and non-technical partners to deliver differentiated channels and frictionless, personalized experiences for our guests. In this fast-paced and constantly evolving environment, I work with Engineering and Design teams in an Agile environment to deliver on new features and resolve product issues.I am an evangelist for my assigned product(s), ensuring that all teams are in lockstep with the product needs. I write top-notch business requirements, handle bottlenecks, provide escalation management, anticipate and decide on trade-offs, and ultimately balance business demands with technical/time constraints. My success in this role is measured by my ability to define a product\'s key success metrics, analyze and present metrics post-launch, and quickly act on trends that arise from those metrics.I continuously look for and capitalize on product optimization opportunities, working to ensure that Hilton\'s digital experience is constantly evolving to meet the needs of our always-connected consumers and loyal Hilton Honors members. Join me in humanizing the digital experience and delivering the best in Hilton hospitality every step along our guests\' journey with us.
Education
University of San Francisco
Certificate in Advanced Social Media, Social Media
2011 — 2011
Ashford University
Bachlors, Business Administration
2009 — 2013
Skills
- Customer Service
- Offshore Project Management
- Vendor Relations
- Training &Amp; Development
- Call Center Leadership
- Change Management
- Conducting Interviews
- Payroll Administration
- Team Leadership
- Terminations
- Adult Education
- Business Process Improvement
- International Relations
- Leadership
- Training
- Project Management
- Training Delivery
- Instructional Design
- Program Management
- Employee Training
- Payroll
- Customer Experience
- Call Centers
- Analysis
- Management
- Process Improvement
- Instructor-Led Training
- Training & Development
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