Malik Petersen
- Role
- Customer Support Specialist - Tier Ii at Autodesk
- Location
- Bowie, MD, US
- LinkedIn followers
- 500 followers
About Malik Petersen
Malik Petersen is a motivated and dedicated self-starter, willing to use his perfected…
Experience
Customer Support Specialist - Tier Ii
Nov 2021 — Present
Support the transition of the Education offerings from legacy systems to the subscription platform. Provide ongoing insights based on customer feedback trends to help improve CSAT & CES scores. Provide exceptional service by connecting, solving, and building relationships with our customers for each interaction. Provide timely, constant, and ongoing communication with customers and internal partners regarding their support cases until those cases are solved. Work with engineering and your peers to identify the high priority cases that are impacting our customers.
Education
Bowie State University
Bachelor of Science
2011 — 2013
Prince George's Community College
Associate of Applied Science
2008 — 2011
Bowie State University
Master of Science (M.S.)
2013 — 2015
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