Abdul Malik

About Abdul Malik

At the helm of JPMorgan Chase & Co.\'s multimedia infrastructure, my role as Associate Vice President merges deep technical proficiency with strategic leadership. Our team excels in deploying and managing systems like Kaltura, Qumu Video control, IPTV, Digital signage, Cisco Telepresence and Scala CM, ensuring they align with the company\'s operational goals and service level agreements. The FinTech industry acknowledges our contributions in optimizing performance and cost efficiency through the implementation of KPIs and best practices.Collaboration and innovation are the cornerstones of our success, as we maintain robust vendor relationships and develop forward-thinking solutions. With certifications in AWS Solutions Architect and Developer, I leverage cloud technologies to elevate our multimedia systems, setting industry benchmarks. My dedication to mentoring talent and fostering cross-team collaboration has been instrumental in driving large-scale deployments and advancing JPMorgan Chase & Co.\'s mission.

Experience

1. Associate Vice President

   摩根大通

   Sep 2018 — Present · IN

   Lead and manage the day-to-day activities within the multimedia infrastructure, ensuring smooth operations of systems, networks, and reporting cycles.Implement KPIs and best practices for multimedia infrastructure, ensuring alignment with operational goals and cost optimization. Oversee vendor relationships, ensuring effective support and maintenance for IT systems and networks, while collaborating with architects and designers to develop and deploy innovative solutions.Supervise the deployment and operational readiness of multimedia solutions, including Cisco UC (CUCM, CMS, TMS, Expressway, VCS), Scala CM, and Qumu VCC systems, ensuring all products meet quality standards and service level agreements (SLAs).Gather and analyze performance statistics, preparing reports for management on the status of infrastructure, incidents, and project progress. Demonstrate deep understanding of the impact of multimedia systems on the bank\'s financial and non-financial performance, working to enhance productivity and minimize costs.Manage a team of engineers and provide guidance on complex technical issues, ensuring efficient incident resolution and troubleshooting within SLAs.Ensure the integration of new multimedia technologies into the IT ecosystem, promoting effective communication and collaboration within the organization.Drive the adoption of best practices for system configuration, troubleshooting, and deployment, aligning with the bank’s goals and IT standards.Provide continuous training and support for users, ensuring effective utilization of multimedia systems across departments.

Education

• VIDYA BHARATHI HIGH SCHOOL

  SSC

  1994 — 2007

• Jawaharlal Nehru Technological University

  Bachelor of Technology - BTech, Electrical, Electronic and Communications Engineering Technology/Technician