Malika B.

About Malika B.

With over 10 years of experience in higher education and nonprofit sectors, I am a…

Experience

1. Program Success Coordinator Project Manager

   Verus Global

   Dec 2023 — Present · Shrewsbury, NJ, US

   Direct and oversee the implementation of all Verus Global programs, both in-person and virtual sessions, domestically and internationally, to include logistics management, materials distribution, and client communications to ensure seamless execution• Provide leadership and guidance on improvement initiatives, including facilitator calendar management, client touchpoints, event registrations in the Learning Management System (LMS), facilitator scheduling and travel arrangements, and session materials procurement processes• Collaborate with sales and finance teams to facilitate contract requisition processes, and the creation, delivery, and follow-up of statement of work (SOW) documentation• Conduct daily administration of the CRM system, ensuring accurate maintenance of client and program records• Manage daily program operations throughout the program lifecycle, including monitoring progress, fostering client intimacy through regular communication with internal and external stakeholders, providing updates, addressing inquiries, and managing expectations.• Collaborate with internal teams on execution of product deliverables, including content development, facilitation, and evaluation• Analyze program performance and effectiveness, along with tracking metrics and key performance indicators (KPIs), to assess program impact and success for continual improvement and optimization• Compile program evaluations, assessments, and completion reports, converting data from CSV files into detailed presentations utilizing pivot tables• Provide continuous support and guidance to program participants, offering resources, coaching, and encouragement to enrich their learning experience• Contribute to the development of best practices, processes, and tools to streamline program coordination and boost overall efficiency

Education

• The Foundation Center

  Continuing education coursework

• University of North Carolina at Pembroke

  Master of Public Administration (MPA)

• Fayetteville State University

  B.A.