Malik Stevenson
IT & Security Support Specialist | Identity & Access Management | Okta & Jamf Administration | Google Workspace & M365 Management | FedRAMP Compliance Support
- Role
- Information Technology System Administrator at Us Army
- Location
- Alexandria, VA, US
- LinkedIn followers
- 500 followers
About Malik Stevenson
About Me: I\'m a dedicated IT leader with a passion for optimizing systems and…
Experience
Information Technology System Administrator
Nov 2021 — Present
As an IT System Administrator in the US Army, I have delivered exceptional technical support and system administration across a large-scale, high-demand environment. My role involves optimizing IT infrastructure, ensuring seamless operation of mission-critical systems, and providing top-notch end-user support.Key Achievements:System Optimization & DeploymentReconfigured and upgraded 100+ computer systems to ensure peak performance. Streamlined imaging processes, optimized software environments, and reduced deployment time by 20% in a fast-paced environment.Microsoft 365 AdministrationProficient in managing and troubleshooting Microsoft 365 environments, supporting a variety of applications including Exchange, Teams, and SharePoint. Ensured 99.9% system uptime and provided training to users for effective adoption of cloud solutions.End-User Support & SatisfactionDiagnosed and resolved hardware and software issues for a diverse user base, maintaining a 90% satisfaction rate across 500+ service requests. Delivered tailored solutions to minimize downtime and boost productivity.IT Infrastructure & Server AdministrationPlayed a critical role in maintaining Windows Server environments and managing Active Directory. Ensured secure, efficient access control, and regularly performed system backups to safeguard data integrity.
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.