Malik Rehman

About Malik Rehman

At Amrock (Rocket Companies) my focus on incident management and technical support has significantly enhanced client satisfaction and system performance. Our team\'s collaboration with product experts has resulted in actionable improvements, demonstrating our commitment to service excellence and quality management. My role transcends daily operations, emphasizing mentorship and the strategic development of our personnel. Armed with ITIL and SAFe certifications, we\'ve integrated agile methodologies and service management principles to adeptly tackle complex challenges and provide robust, client-focused solutions.

Experience

1. Operations Officer

   VFS Global

   Jul 2025 — Present · Detroit, MI, US

   Conducted thorough document verification and collected visa applications,ensuring compliance with consulate requirements.• Responded to applicant inquiries via phone and in-person, maintaining highcustomer satisfaction.• Managed cash and banking transactions with 100% accuracy, adhering to financialprotocols.• Entered and maintained application data with zero errors, supporting timely andeEicient processing.• Promoted and facilitated Value Added Services, enhancing applicant experienceand service uptake.

Education

• Wayne State University

  Bachelor of Science, Electrical and Computer Engineering

  1998 — 2004

Skills

• Microsoft Office
• Itil V3 Foundation
• Google Suite
• Business Analysis
• Software Development Life Cycle (Sdlc)
• Management
• Requirements Gathering
• Hp Quality Center
• Information Technology
• Mortgage Industry
• Document Management
• Payment Industry
• Functional Requirements
• Itil Certified