Malik Naghman

Sr, Servicenow Developer @Fannie Mae

Washington, DC, US

Created and implemented various workflows to handle Demand Management, Project Management, Enhancement, Resource and Ideation management. • Develop and deliver customized portal web pages in ServiceNow using Bootstrap and AngularJS JavaScript frameworks • Participated in upgrading the ServiceNow platform from Jakarta to Kingston. • Involved in designing, development of Home Page, Place Order for Service Catalog, Knowledge base, create a service ticket, schedule a call from the service desk and schedule a time for solving the issues with one to one personally. • Created multiple pages with complex data and created Custom widgets containing complex structures. • Planning and coordinating the execution of Implementation along with Technical/Business validations post every Maintenance/Major release in ServiceNow. • Developed solutions Using java script, Web Services, REST and other web technologies to integrate ServiceNow with internal/external systems and tools. • Develop and deliver customized portal web pages in ServiceNow using Bootstrap and AngularJS, JavaScript frameworks. • Involved in various ServiceNow customizations as per client\'s requirement and also in migration between various ServiceNow instances using Update Sets. • Created notifications based on user requirements and configured inbound email actions to create incidents or requests. • Created schedules, reports and monitor performance of Service-Now. • Developed and supported Service Portal for Project Portfolio Management. • Developed widgets and fixed widgets in Service Portals to enhance the User Experienc