Kunal Malik

About Kunal Malik

Senior Product & Platform Leader with 21+ years of experience building and scaling AI driven, data intensive, and enterprise platforms across financial services, hospitality, supply chain, pharma, and public sector ecosystems.I specialize in owning complex products end to end—from strategy, discovery, and architecture to execution, monetization, and ROI—with deep experience in Customer 360 platforms, GenAI products, risk and compliance systems, APIs, and large scale data platforms.Highlights include:• Building AI driven Customer 360 and risk platforms integrating 20+ data sources and supporting multi tenant enterprise scale• Delivering measurable impact: ₹543M cost savings,$1.5M+ ROI, 56% API cost reduction, and large scale data quality improvements• Driving GenAI products from prototype to production, reducing solution delivery cycles from weeks to minutes• Leading platform modernization and governance across distributed teams, balancing speed, reliability, and long term scalabilityCurrently a Senior Product Manager at Publicis Sapient, delivering AI enabled Customer 360 enrichment and data platform initiatives. Previously, I co founded and led a consulting firm, owning AI, data, and platform portfolios for global enterprise clients.Known for clear product thinking, strong execution rigor, and senior stakeholder trust, I focus on building products that scale, endure, and deliver sustained business value.

Experience

1. Senior Product Manager

   Publicis Sapient

   Sep 2025 — Present · Gurugram, IN

   Led OHIP integration and Customer 360 profile enrichment, applying AI driven extraction and classification across 14 types of unstructured Opera notes.• Reduced “no contact” customer profiles from 500K to 289K by enriching and normalizing customer data in Opera Cloud.• Delivered large scale deduplication, eliminating 250K duplicate records from a 1.7M customer profile base using deterministic and fuzzy matching with data quality rules.• Improved standard operating procedures (SOPs) to enhance both customer experience and operational efficiency across teams.

Education

• Washington State University Graduate School

  Generative AI Professional Program, Generative AI

• Maharshi Dayanand University

  Bachelors of Engineering, Computer Science

• Massachusetts Institute of Technology

  Associate's degree, Entrepreneurship Finance (pursuing)

• University of Houston, C.T. Bauer College of Business

  Associate's degree, Product Management

• Symbiosis Centre for Distance Learning

  PGDBA, Marketing