Malik Jackson

About Malik Jackson

I am a Certified Salesforce Administrator who has committed the last 10 years to helping organizations implement, optimize, and scale their instances of Salesforce.com. My knowledge and expertise of Salesforce has helped the companies listed below succeed in automating outdated manual workflows, reduce legacy tech debt, increase reporting accuracy, and improve the overall user experience inside of Salesforce. In addition to using the out-of-the-box declarative tools Salesforce provides like Flow Builder, I have extensive experience managing 3rd party integrations such as Adobe, HubSpot, Microsoft Teams, Outreach, and RingCentral inside of Salesforce.

Experience

1. Sr Salesforce Administrator

   Rollick

   Jan 2023 — Present

   As the Sr. Salesforce Administrator I am one of the main Salesforce Platform product owners within the organization. I lead discovery sessions with our Inside Sales, Enterprise Sales, Marketing, Customer Support, and Finance stakeholders to document the business requirements and acceptance criteria for all enhancements related to Salesforce. Once the business requirements have been outlined, I work closely with our Sr. Director of Operations to design, configure and implement an agreed upon solution within Salesforce. Strategic Responsibilities include-Building the organization\'s Salesforce roadmap detailing upcoming releases and enhancements-Prioritizing upcoming projects with C-Suite and VP Level stakeholders that align with the company\'s OKRs-Leading discovery calls with C-Suite, VP Level, and our internal Salesforce \"super user\" group-Utilizing Office365 suite of apps to develop business analyst documentation for both functional business requirements and technical requirements-Managing vendor relationships with Salesforce directly and integrated 3rd party vendors (AppExchange Partners). Partners Include but not limited to- Adobe Acrobat Sign - HubSpot - RingCentral - Salesforce Maps - Microsoft Teams-Creating HelpJuice knowledge articles for end-user training-Conducting weekly \"Office Hours\" sessions with our internal Salesforce \"super user\" group-Utilizing Salesforce email-to-case functionality to manage inbound help desk requests. Inbound Help Desk Requests Include-Troubleshooting APEX errors related to the core platform or any AppExchange installed package-Creating Salesforce Flows (Record Triggered flows and Screen flows)-Customizing Salesforce Page Layouts and VisualForce Pages-Customizing Salesforce profiles & permissions-Building custom fields (formula fields, rollup summaries, etc)-Customizing Dashboards-Building custom reports

Education

• Coastal Carolina University

  Bachelor of Science (B.S.), Marketing

  2009 — 2013