Malik Hicks

About Malik Hicks

Experienced IT professional with a 10-year background in Information Technology. Specialized in network administration, system setup and maintenance, help desk support, and system/process automation. Recognized for technical expertise and critical thinking abilities in data-driven environments. Committed to tackling challenges with a positive mindset.

Experience

1. Microsoft 365 Junior Solutions Engineer

   Virginia Information Technologies Agency

   Nov 2024 — Present · Richmond, VA, US

   Provides technical guidance, and consulting for services offered by VITA\'s Business Platform Solutions team.• Serve as a subject matter expert in support of VITA\'s implementation of SharePoint,Teams, Power Platform, and other Microsoft 365 (M365) products• Provides SharePoint, Teams, and M365 development support by analyzing specifications, designing logic, writing code, customizing products, testing, debugging, and documenting software for VITA and VITA\'s Business Platform Solutions customers.• Oversees, resolves, and assigns service portal requests within Keystone Edge, which operates on the ServiceNow platform.

Education

• Virginia Commonwealth University - School of Business

  Bachelor of Science - BS, Bachelors of Science, Concentration in Information Systems

  2014 — 2018

Skills

• Teaching
• Time Management
• Public Speaking
• Microsoft Word
• Leadership
• C++
• Research
• Project Management
• C#
• Microsoft Powerpoint
• Crisis Management
• Powerpoint
• Microsoft Excel
• Management
• Microsoft Office
• Customer Service