Malik Arthur

Helpdesk Supervisor @Brooklyn District Attorney\'s Office

Manage & train 7-10 IT staff including new hires on Helpdesk software, requests & ticketing system. • Serve as an IT rider, to work the on-call shift for extended IT support during evenings/nights and weekends once a month. • Collaborate and maintain partnerships with vendors, procurement, and executive staff to obtain quotes, create purchase requests and purchase orders to track/handle IT equipment and replenish stock for agency bureaus. • Utilize Active Directory, Office 365 Admin, and Azure Active Directory to create user accounts, perform bureau transfers. • Host meetings and training for IT staff. • Perform performance evaluations for Helpdesk Technicians and Senior Helpdesk Technicians