Malik Arthur

About Malik Arthur

Hi, my name is Antonio-Malik Arthur and I am a graduate and alumni of the New York City…

Experience

1. Helpdesk Supervisor

   Brooklyn District Attorney\'s Office

   Apr 2023 — Present

   Manage & train 7-10 IT staff including new hires on Helpdesk software, requests & ticketing system. • Serve as an IT rider, to work the on-call shift for extended IT support during evenings/nights and weekends once a month. • Collaborate and maintain partnerships with vendors, procurement, and executive staff to obtain quotes, create purchase requests and purchase orders to track/handle IT equipment and replenish stock for agency bureaus. • Utilize Active Directory, Office 365 Admin, and Azure Active Directory to create user accounts, perform bureau transfers. • Host meetings and training for IT staff. • Perform performance evaluations for Helpdesk Technicians and Senior Helpdesk Technicians

Skills

• Bim
• Operating Systems
• Service Management
• C
• Desktop & Technical Support
• Comptia a+ Eligible
• IT Service Management
• Java
• Microsoft Word
• Quartus Ii
• App Inventor
• Event Planning
• Helpdesk
• System Center Configuration Manager (Sccm)
• Assembly Language
• Microsoft Office
• Data Analytics
• Bmc Remedy
• Linux
• Vmware
• Outlook
• Data Communications
• Virtualization
• Teamwork
• Vmware Workstation
• Virtualbox
• Research
• Autocad
• Google Sketchup
• Teaching
• Editing
• Testout Switching Pro Certified
• Social Media
• Arm Assembly
• Remedy
• Drafting
• Data Analysis
• Windows
• Public Speaking
• Powerpoint