Rohit Malhotra

About Rohit Malhotra

I am a Global Business Leader with 25+ years of experience shaping BPO / ITeS, BFSI, and back-office operations across India, Asia-Pacific, Africa, and the Americas. Over the years, I have driven large-scale service delivery, workforce management, and operational excellence programs that consistently improved client outcomes, optimized costs, and built resilient delivery models. My career foundation at GE/Genpact and later leadership roles at Accenture, Convergys/ Concentrix, Startek, and HP have given me a deep appreciation for combining strategy with execution to create lasting impact.A Lean Six Sigma Black Belt and a Quality Leader from GE, ITIL-certified, and PMP-trained professional, I have led transformation programs that reduced operational errors by over 30%, cut cycle times by 20%+, and delivered multimillion-dollar savings through automation, process reengineering, and quality frameworks. I take pride in building and mentoring high-performing global teams that thrive in dynamic environments and deliver measurable business results. My track record includes elevating client satisfaction, enabling scalable growth, and embedding continuous improvement cultures across diverse industries like Trust & Safety, Content Moderation, Telecom, Retail, Banking, Technology, and e-commerce.Beyond the numbers, I bring a collaborative leadership style that blends analytical problem-solving with a people-first approach. I believe the best results come from empowering teams, simplifying complexity, and focusing on outcomes that matter to both clients and employees. At every step, my goal is to be a catalyst for growth—helping organizations and people achieve more than they thought possible.

Experience

1. Vice President & Global Head - Workforce Management

   Accenture

   Nov 2021 — Present · Gurugram, IN

   Accenture: Let There Be ChangeWe partner with clients, people, and communities across the globe to create a safer, more trusted digital world. By combining the power of technology with human ingenuity, we help organizations protect users, safeguard online communities, and ensure digital experiences remain secure, inclusive, and responsible.As part of the Intelligent Shared Services organization, I lead the Global Workforce Management & Business Reporting & Governance Operations for the Software & Practice vertical, driving large-scale Trust & Safety and Content Moderation programs. My team is focused on delivering consistency, standardization, and operational excellence across geographies, ensuring that platforms remain safe, reliable, and resilient in a rapidly evolving digital landscape.Our mission is rooted in an “as-a-service” model—scalable, agile, and outcome-driven solutions designed to anticipate risk, enforce compliance, and protect end users. By leveraging advanced analytics, automation, and global delivery expertise, we enable clients to build trust at scale while optimizing cost, performance, and user safety.

Education

• Xavier's VJ Institute of Management

  PGDBM, Marketing; Management Information Systems

  1995 — 1997

• Stanford University

  Executive Program, Strategy, Innovation & Entreprenuership

  2014 — 2015

• Osmania University

  B.Com, Financial Accounting, Economics, Commerce

  1989 — 1992

• Indian Institute of Management Ahmedabad

  Business Leadership Program (Executive Program), Operations Management

  2006 — 2007

Skills

• Management Consulting
• Training
• Quality Management
• Risk Management
• Team Management
• Bpo
• Analytics
• Offshoring
• Strategy
• People Management
• Six Sigma
• Process Consulting
• Process Management
• Process Improvement
• Business Process
• Business Process Re-Engineering
• IT Service Management
• Change Management
• Organizational Learning
• Project Planning
• Shared Services
• Vendor Management
• Business Transitions
• Program Management
• Knowledge Management
• Risk Governance
• Performance Management
• Crm
• Itil
• Service Delivery
• Operations Management
• Process Engineering
• Business Analysis
• Global Delivery
• Business Transformation
• Governance
• Enterprise Software
• Business Process Improvement
• Process Excellence
• Transition Management