Martin L.

About Martin L.

I’m a Product Support and Operations Specialist with a strong foundation in cybersecurity, site reliability, and technical service delivery. Over the course of my career, I’ve worked across product support, incident management, and cloud operations—helping organizations solve complex problems, improve efficiency, and deliver seamless customer experiences.My experience spans leading security operations at firms like Securonix, Grant Thornton, and Deloitte, to driving product reliability and client success at Apptega. Along the way, I’ve honed expertise in incident response, SQL-driven analytics, cloud technologies (AWS, Hadoop, Kafka, Spark), and enterprise SIEM platforms (Splunk, Exabeam, QRadar, LogRhythm, McAfee).Colleagues know me as someone who thrives under pressure, whether driving Sev 0 incident bridges, drafting executive-level root cause reports, or collaborating with engineers to resolve critical system issues. I take pride in being both a problem-solver and a partner—building trust with clients, guiding teams, and ensuring technology supports business goals.Core strengths: • Product support & customer success • Site reliability & operations management • Incident management & root cause analysis • Cybersecurity (SIEM, intrusion detection, penetration testing) • Data analysis & reporting (SQL, Excel, Grafana, DataDog) • Cloud platforms (AWS, Hadoop, Kafka, Spark)I’m passionate about bridging the gap between technical problem-solving and customer outcomes—making complex systems reliable, secure, and user-friendly. Always eager to learn and grow, I’m open to connecting with peers, sharing knowledge, and exploring opportunities to drive innovation in operations, product reliability, and cybersecurity.

Experience

1. Product Support and Operation s Specialist

   Apptega

   Oct 2024 — Present · Philadelphia, PA, US

   Resolved customer service issues in a timely manner, ensuring customer satisfaction- Managed projects from conception through completion, developing plans, assigning tasks, and monitoring progress- Created detailed reports summarizing operational performance metrics for management review- Utilized data analysis techniques to identify areas for efficiency improvements within the organization.Provided technical assistance in resolving complex operational issues involving multiple stakeholders- Utilized SQL queries to analyze data and create reports for stakeholders- Generated reports from various databases utilizing SQL queries and Excel spreadsheets.

Education

• Syracuse University

  Bachelor’s Degree, Informatiom Management and Technology - Information Security

  2014 — 2018