Malem Meenakshi

Principal Analyst @AB InBev

Bangalore, IN

Salesforce Admin & Data Integration – AB InBev GCC• Managing Salesforce SellFi platform – data integration, user testing, monitoring data flow, and troubleshooting.• Ensuring data accuracy, conducting UAT in staging environments, and deploying in production.• Leading new functionality implementations, collaborating with developers, and testing enhancements.• Performing L0 support and deep dives for performance insights.• Key contributor to SellFi Kony application setup & enhancements across multiple European markets.• Working on Anaplan integration with Salesforce for automated data processing.2. ServiceNow Specialist & Business Analyst• Led end-to-end setup of ServiceNow projects, including UAT, production deployment, and issue resolution.• Assigned tickets, monitored support operations, and improved platform functionalities.• Conducted trainings and best practice presentations for the team.• Created reports and dashboards for tracking platform performance.3. Associate Manager & Stakeholder Engagement• Managed team training (KT), hiring, and performance monitoring.• Handled stakeholder communication, escalation management, and project coordination.• Designed and maintained Power BI-based reporting for internal tracking.

Alliance University

PGDM