Maleeha Ali-Eckler
National Manager, Digital Customer Success @CDK Global
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WORK HISTORY
National Manager, Digital Customer Success @CDK Global
EDUCATION
University of Houston, C.T. Bauer College of Business
Bachelor's degree
The University of Texas Permian Basin
Master of Business Administration - MBA
University of Houston, C.T. Bauer College of Business
Bachelor of Business Administration - BBA
ABOUT MALEEHA ALI-ECKLER
Over the past 7 years, I have accumulated valuable experience in the software as a service industry. The role of a people manager in the Customer Success department provided me with hands-on experience in developing and managing people who are managing accounts with a wide breadth of products within the HCSS software suite. I bring a proven track record in customer success and support, adept at resolving key customer risks and ensuring seamless product adoption through product training. My keen ability to identify potential challenges in product utilization, coupled with a strategic approach to mitigate risks, has consistently resulted in enhanced customer satisfaction and loyalty. With a knack for fostering strong customer relationships, I take pride in serving as a trusted advisor, ensuring clients not only achieve but exceed their desired outcomes.
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