Malcolm Master
Stay Hungry Stay Foolish
- Role
- Genius Admin at Apple
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Malcolm Master
Seasoned CX professional with over 2 decades of experience across Aviation, BPOs and Hotels.
Experience
Genius Admin
Feb 2026 — Present · Mumbai, IN
Part of the NSO for Mumbais 2nd Apple Store in Borivali
Education
Institute of Hotel Management, Catering Technology and Applied Nutrition, Mumbai
Diploma in Hotel Management
1997 — 2000
University of Mumbai
Bachelor of Commerce (B.Com.), Business Administration and Management, General
2003
Welingkar Institute of Management
Diploma in Human Resource Management, Human Resources Management and Services
AHLEI - American Hotel & Lodging Educational Institute
Certificate in ‘Housekeeping Management’ and ‘Hospitality Supervision’
Skills
- Call Centers
- Customer Experience
- Performance Management
- Crm
- Hospitality
- Airlines
- Coaching
- Problem Solving
- Training
- Customer Service
- Aviation
- Teamwork
- Team Management
- Time Management
- Quality Assurance
- Bpo
- Call Center
- Project Management
- Process Improvement
- Airports
- Leadership
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