Malcolm MacLennan
Co-founder & Owner @Cadence Bpo Limited
Kilmarnock, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Oct 2021 — Present
Co-founder & Owner @Cadence Bpo Limited
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EDUCATION
1989 — 1993
University of the West of Scotland
BA Business Information Technology, Marketing
SKILLS
LeadershipInbound MarketingBusiness TransformationSales OperationsCustomer RetentionSalesService DeliveryStrategyE-CommerceTelemarketingCall CenterBusiness Process ImprovementCustomer ExperienceSolution SellingOperations ManagementSales ProcessPerformance ManagementFinancial ServicesCrmOutsourcing ManagementStakeholder ManagementTeam LeadershipAnalyticsBusiness StrategyLead GenerationCustomer AcquisitionManagementContact CentersB2cWorkforce ManagementBpoTime ManagementB2bRelationship ManagementDirect MarketingOutsourcingP&L ManagementCustomer EngagementMarketingBusiness Development
ABOUT MALCOLM MACLENNAN
Contact centre leader with over 20 years’ experience within the contact centre industry across multiple functions. An enthusiastic and motivational leader with an achievement-orientated and highly visible management style. Strong commercial acumen has resulted in a track record of delivering business transformation and consequently profitable and sustainable business growth.
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