Malcolm Lissone

About Malcolm Lissone

Active Top Secret Clearance) Strategic Software and Cloud Delivery Leader with 15+ years of experience driving large-scale digital transformations and operational excellence. Proven track record at AWS, ECS Federal, Booz Allen, SAIC, within the Department of Justice (DOJ), Department of Defense (DOD), Department of State (DOS), for delivering organizational goals and leading cross-functional teams of 80+. Expert in bridging the gap between deep technical engineering, revenue opportunities and C-suite decision-making in highly ambiguous, fast-paced, high-stakes environments. Expert in managing the full software lifecycle of C-Suite level goals, driving strategy for $400M+ portfolios, and leading global initiatives that automate complex operations. Proven track record of reducing operational overhead by 50%, managing $100M+ contracts, and serving as a trusted advisor to C-suite leadership, with a demonstrated history of leading projects in the private and public sector. Skilled in IT Service Delivery, Corporate Communications, Portfolio & Financial Management, and ongoing IT Operations & Maintenance.Project Management Professional (PMP), Certified Scrum Master (CSM) and Lean Six Sigma Green Belt (LSSGB) with a Master of Business Adminstration (MBA) in Strategic Management from Bellevue University and Bachelor of Science (B.Sc.) focused in Information Systems Management, from Virginia Commonwealth University.Learn more at

Experience

1. Doj Sr Technical Program Manager

   Amazon Web Services (AWS)

   Jul 2022 — Present · Arlington, VA, US

   Built the new AWS Prioritization program to systematically identify, validate, prioritize, and resolve all technical issues that impact the global AWS engineering community. I restored engineer trust, delivered measurable technical improvements and empowered leadership decision-making for a 400M+ portfolio.• In the first year, six objectives were met:#1 Technical - The development of an automated fault URL routing script, removing 2-3 hours of daily manual workarounds per engineer, accelerating delivery timelines by 20%.#2 Technical - The implementation of full pre-approval support for automated tests with custom version sets, which automated approval workflows for 875 pipelines covering test steps and reduced deployment cycle time by 40%, saving an estimated 200+ engineering hours per quarter.#3 Technical - The launch of a new capability that reduced the need for engineers to make multiple manual updates when team ownership changes, enforcing dynamically evaluated group or system account-based permissions and eliminating individual user-level permissions granted on hostclasses.#1 Business - The reduction of leadership escalations by 80% from the previous year due to availability of consolidated priority data.#2 Business - The adoption of two related programs after only the first quarter to reduce operational overhead and consolidate all global mechanisms into a “single pane of glass” for leadership.#3 Business - The establishment of a repeatable, scalable process that drives global technical objectives and operational excellence with over a 90% satisfaction rating from the engineering community.• Determined data-based tradeoffs between technical solutions to influence system owners and architecture decisions.• Managed cross-matrixed service teams to accelerate releases that resulted in 14 releases in 2025, 55% year over year increase.• Mentored new hires, and performed technical promotion assessments and interviewed 75+ candidates.

Education

• Virginia Commonwealth University

  Bachelor of Science (B.Sc.), Management Information Systems, General

• Bellevue University

  Master of Business Administration (MBA), Strategic Management

Skills

• Access
• Project Portfolio Management
• Microsoft Word
• Business Analysis
• Six Sigma
• Databases
• Pmp
• Leadership
• Program Management
• Ecosystem Services
• Vendor Management
• Sharepoint
• Process Improvement
• Microsoft Office
• Epp
• Project Governance
• Project Analysis
• Customer Service
• Sdlc
• Corporate Communications
• Primavera P6
• Powerpoint
• Management