Malcolm Shapurji
Delivery Head /Senior Director | Client Servicing | Telecom I Travel | Utilities | Health & Insurance I Operational Excellence | Six Sigma Green Belt | Client KSAT
- Role
- Delivery Head at Tata Consultancy Services
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Malcolm Shapurji
A result oriented professional with over 19 years of experience in the areas of Operations, Client Servicing and Team Management. End to end Management - Transaction Monitoring, Process Re-engineering, Operations and Risk Assessments, ensuring consistency on Service-Level Agreements (SLA) and People Management.With a proven track record in customer experience management and expertise in leading and managing teams to deliver performance improvement best practices.Demonstrated breakthrough improvements using Lean Six Sigma methodology to impact bottom line business revenue and customer experience.In my tenure with Teleperformance have demonstrated ability to support Operations, Training and Quality.Certified Six Sigma Green Belt by successfully leading projects for Sales Conversion and Quality ImprovementPlanning, organizing, executing and managing projects across different queues within the process
Experience
Delivery Head
Sep 2022 — Present · Mumbai, IN
Education
Mahatma Gandhi University
TYBcom
2012 — 2014
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