Malcolm MacKness

About Malcolm MacKness

Malcolm is a highly motivated and talented Corporate Learning and Development professional carries 18+ years work experience across functional domains of Learning & Development, Team leading and Managing key business projects independently, Customer Relationship Management, Coaching and Mentoring. Voice Operations - Training Need Identification/Analysis/ Content design & development, Customization of Content basis contextual knowledge. Strong ability to handle Customer concerns, Audit Training effectiveness of trainers in order to excel in program deliverables. Training operations, Delivery, TNI, Client Relationship, Content Development, Consulting, Quality, Corporate Training, managed several campus recruitment Training assignments, Government, and Retail Training Certified Trainer in Communication and Customer Service, Induction, Call Coaching. Supervised training programmes for Wipro, Genpact UBS, CA, Infotech, ADP, WNS, Genpact, Knoah solutions, 24/7 Customer Care, Avantel, Xenosoft Technologies, Accenture, Syscon, WNS Providing Campus Recruitment Training programs for Engineering and PG Colleges across AP JNTU-Kakinada, ACE Engineering College, Samskruthi College, Vignan Institute of technology and Science, RBRR Reddy\'s women College, SRKR Engineering College, Villa Marie Degree College and many more. Govt Programmes : Directorate Resettlement programmes for Armed Forces Supply Chain Management, Facilities Management, EGMM Programmes - Train and Hire model Banking experience at HSBC Asst Manager: Learning and Development Induction, Deliver Communication and Customer Service workshops and Call Coaching Workshops As Process Associate worked for Outward Payments, Payments investigations /Wire Transfers/Funds Transfer/Domestic and International Operations- enabling high-quality standards where speed and accuracy of the service is key to customer satisfaction. nostro management, Nostro reconciliation, and

Experience

1. Senior Training Manager, Center Head

   Synchroserve Global Solutions Private Limited

   Nov 2008 — Present · Hyderabad, IN

   Manage Team Metrics and KRAs • Conduct reviews and year-end appraisals for Trainers Supervise and assess Trainers during facilitation Responsible for Training Delivery, Quality Planning training session plans, Agenda, • Vendor Management • Engage with business for trainer allocation and subsequent movement Customization of Training modules as per client requirement Recruitment of Trainers Mentor, Coach and provide feedback to Trainers • Supervise and assess Trainers during facilitation Work on input and implementation of new curriculums • Work on session plans and training requirements Engage with business for trainer allocation and subsequent movement • Coordinate with training partners for external training

Education

• Osmania University

  Bachelor's degree

• All Saints High School

  Bachelor of Commerce (B.Com.)