Malcolm Browning
Help Desk at United Dairy Farmers
- Role
- Help Desk Analyst Tier 2 Handheld Communications at United Dairy Farmers
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
Experience
Help Desk Analyst Tier 2 Handheld Communications
Jan 2007 — Present · Cincinnati, US
I am the primary contact for communications outside our group. I analyze hardware, software, and communication problems For the IBM i computer system, users and our network. I must know our systems, procedures and hardware, and communicate issues to the proper resource. We are a IBM / Netapp/VMware shop. We remote connect to desktops, phones, handhelds, and servers on a daily basis, researching network issues, resolving local and remote location hardware, software and communications problems, and fix if possible(90%). If beyond tier 2 complexity, then I complete analysis of problem before creating tickets and sending the issue up to Network Admins/programmers, tier 1.Various software and hardware upgrades and numerous administrative responsibilities.We have 20 remote sites, and over 200 remote retail locations.
Skills
- Os X
- Team Leadership
- Access
- Analysis
- Vendor Management
- Sql
- Visio
- Active Directory
- Windows Server
- Hardware
- Account Management
- Troubleshooting
- Software Documentation
- Security
- Management
- Windows
- Vmware
- Ms Project
- Project Management
- Networking
- Technical Support
- Software Installation
- Business Analysis
- Leadership
- Help Desk Support
- Customer Service
- System Administration
- Microsoft Office
- Sales
- Dns
- Servers
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