Malavika Kumarasamy
Key Accounts - B2B & B2C | DHL eCommerce (Blue Dart) | Ex–Hidesign India & Hidesign America
- Role
- Key Accounts - Customer Service at Blue Dart
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Malavika Kumarasamy
Detail-oriented International Business and Customer Service professional in Key Accounts…
Experience
Key Accounts - Customer Service
Sep 2023 — Present · Chennai, IN
Built strong, trust-based relationships with a diverse group of clients, serving as their Single Point of Contact.• Partnered with cross-functional teams, including Sales, Marketing and Operations to deliver on client expectation and resolve challenges efficiently.• Facilitated regular client strategy sessions to evaluate account performance, gather actionable feedback, and uncover opportunities to drive growth through targeted upselling and cross-selling initiatives.• Employed DHL’s internal system and Salesforce CRM to manage client data, monitor sales activities, and generate accurate business forecasts.• Prepared and presented comprehensive Quarterly Business Review (QBR) reports for clients, highlighting key performance metrics, service updates and strategic recommendations.
Education
Stella Maris College
Master of Science - MS
2020 — 2022
Idhaya College of Arts and Science for Women
Bachelor's degree
2017 — 2020
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