Malatesh Kittur

Experience

1. Technical Program Manager

   Microsoft

   Jan 2024 — Present · Bengaluru, IN

   Directed end-to-end management of AZL security CVE processes, WSL-AzureLinux initiatives, and technical program oversight for AZL customer migrations across APAC and EMEA regions.• Managed programs across cross-functional teams, building efficient processes, and coordinating release schedules to ensure timely, high-quality deliverables.• Managed IDC operations, addressing customer inquiries and triaging Azure Linux Teams issues, escalating as bugs or ICM cases.• Monitored and responded to over GitHub issues, achieving a 80% resolution rate and fostering high community engagement.• Led mini shiproom meetings, effectively prioritizing and resolving 100% of critical bug fixes and feature requests within set timelines. Identified and mitigated risks, resolving 95% of key project conflicts and establishing appropriate resolution paths.• Facilitated customer migration to AZL onboarding by resolving their queries and providing end-to-end support through community channels, achieving a 90% satisfaction rate and strengthening community relations.• Directed stabilization efforts for Linux Integration Services for Azure (LISA), resulting in a 30% increase in system reliability and performance.• Established KPIs and SLAs to optimize multi-million-dollar business performance, delivering strategic insights and reporting directly to senior leadership.• Coordinated release activities, including comprehensive release communication to the community, ensuring smooth and well-informed deployments.• Coordinated Post-Incident Learning Review (PLR) for incidents occurring during IDC on-call times, ensuring thorough analysis and continuous improvement in incident response.