Malatesh G.
Director of Software Engineering @ The Hartford | Cloud | AI Engineering | Digital Acceleration
- Role
- Director of Software Engineering at The Hartford
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Malatesh G.
Technology Leader | Director of Software Engineering | Agentic AI & Cloud Strategist | Scalable Platform Expert Seasoned technology leader with 16+ years of experience driving enterprise-scale, cloud-native solutions, Applied AI and leading high-performing engineering teams. As Director of Software Engineering at The Hartford, I lead strategic IT management, multi-year roadmap execution, and end-to-end technology delivery—ensuring platform reliability, scalability, and operational excellence. Expert in distributed systems, microservices, full‑stack development, AWS, and Generative AI, with a strong focus on building Agentic AI solutions that solve complex business problems and elevate customer experience. I partner with C‑level leaders and product stakeholders to align technology strategy with business outcomes, with proven success across Insurance, eCommerce, Telecom, and Hospitality. Passionate about innovation, SDLC optimization, and fostering inclusive, high‑performing engineering cultures
Experience
Director of Software Engineering
Oct 2024 — Present · Charlotte, NC, US
I lead a global engineering team at The Hartford, owning the full technology strategy for our Global Specialty underwriting platforms — supporting billions in commercial premium across cloud-native, AI-powered systems built for enterprise scale.Team & Culture: Leading 70+ engineers across 5 agile squads — growing engineering leaders and building a culture where technical excellence, psychological safety, and innovation are non-negotiable. Actively championing GenAI adoption — embedding Copilot and agentic tooling across all delivery squads to boost productivity and compress cycles.Roadmap & Budget :Leading multimillion-dollar GenAI and digital transformation investments — building intelligent underwriting platforms that unlock upsell, cross-sell, and accelerate time-to-value at enterprise scale.Agentic AI & GenAI — Underwriting at Scale : Conceived and led an enterprise-scale Agentic Underwriting Assistant for Global Specialty Commercial lines — a self-directing AI system that autonomously ingests submissions, reasons across risk signals, surfaces referral and declination drivers, and recommends next-best actions in real time. What was once 5–10 hours now resolves in under 5 minutes — enabling straight-through processing, delivering speed to brokers, and freeing underwriters for complex, high-value risks. Beyond the assistant: GenAI is embedded across the full quote-to-bind lifecycle — intelligent document processing, automated extraction, submission summarization, and agentic workflow orchestration. This is not a feature layer. It is GenAI woven into the core decisioning fabric of a specialty platform competing at scale.Platform & Performance : Cloud First on AWS · 30% latency improvement · 25% faster APIs · observability-first engineering at enterprise scale.Business Impact : Faster decisions. Smarter risk selection. Greater broker speed. Expanded cross-sell and upsell potential. Technology as the growth engine — not a support function.
Education
Visvesvaraya Technological University
Bachelor's degree, Electrical, Electronics and Communications Engineering
2005 — 2009
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