Malak Moussa
Microsoft Sr Fasttrack Identity Sme @微软
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WORK HISTORY
Microsoft Sr Fasttrack Identity Sme @微软
ON, CA
Lead technical enablement and customer engagements for Microsoft Entra ID, focusing on Privileged Identity Management (PIM), Access Reviews, and Lifecycle Workflows to ensure secure and compliant identity governance- Deliver hands-on demos and walkthroughs for configuring multi-stage access reviews, automating review outcomes, and integrating with enterprise applications and privileged roles- Design and implement workflow automation for onboarding, role changes, and offboarding using Microsoft Entra, including real-time and scheduled actions tied to access packages and licensing- Provide strategic guidance on hybrid identity scenarios, including device write-back, Autopilot migration, and third-party identity provider integration (e.g, Okta, Duo), ensuring seamless authentication and conditional access- Mentor peers and contribute to SME governance by aligning with global v-teams, sharing insights, and maintaining documentation and readiness labs for identity topics- Act as a central escalation point for complex identity cases, offering remediation strategies and coordinating with stakeholders across support, engineering, and customer success- Advocate for secure-by-default configurations and least-privilege access models, leveraging Microsoft recommendations and decision helpers to optimize identity posture.Resolved 200+ identity-related escalations annually with >95% customer satisfaction.Reduced customer deployment time by 30–40% via optimized onboarding workflows.Delivered dozens of customer workshops focused on Entra ID, governance, and authentication best practices.
EDUCATION
CEGEP - John Abbott College
Network Administration Certificate, Network and System Administration/Administrator
Faculty of Commerce
Bachelor's degree, Accounting
SKILLS
ABOUT MALAK MOUSSA
I’m a Microsoft FastTrack Identity SME and Sr Tech Support Engineer, specializing in Microsoft Entra ID, Azure AD, Identity & Access Management (IAM), and Cloud Security. With deep experience supporting enterprise customers across the Americas, I help organizations deploy, optimize, and secure modern identity infrastructures.I’m known for translating complex authentication, governance, and hybrid identity challenges into clear, actionable guidance. My work spans troubleshooting, deployment planning, migration support, Zero Trust integrations, and hands‑on enablement—ensuring customers achieve reliable, scalable identity solutions.I regularly collaborate with global engineering teams, contribute SME guidance for internal teams, and deliver structured troubleshooting frameworks for issues involving Entra Connect, Purview, MFA, provisioning flows, and more.Awarded the FY26 Q2 M365 FastTrack Impact Award for delivering exceptional customer outcomes, I’m committed to empowering customers, accelerating time‑to‑value, and strengthening their security posture.If you’re passionate about identity, cloud security, or modernization—we should connect.
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