Malaika Rehman

Help Desk Specialist @Nhs

High Wycombe, GB

As a Helpdesk Operator in a busy NHS hospital environment, I provide frontline support for facilities management and maintenance services. My responsibilities include:Responding to internal calls and emails from hospital staff to log faults, maintenance requests, and urgent issues.Prioritising jobs based on clinical need and ensuring efficient allocation to relevant engineers or departments.Using CAFM systems to accurately record, monitor, and close work orders in line with NHS protocols.Communicating clearly with ward staff, contractors, and management to keep operations running smoothly.Remaining calm and professional under pressure, especially during emergency situations or service disruptions.