Malachi Collins

Associate Operations Manager @PDS Health

Atlanta, GA, US

Oversee daily team schedules, assign responsibilities, and lead operational huddles to maintain alignment and efficiency• Support training and development of team members to improve patient communication and service delivery• Collaborate with Owner Dentists to implement Clinical Culture standards and drive the Perfect Patient Experience (PPE)• Assist in achieving year-over-year growth in revenue and profitability by applying operational best practices• Ensure compliance with all cash handling, accounting, and facility cleanliness standards• Monitor and report on patient experience and financial metrics; recommend improvements for broader organizational benefit• Serve as a subject matter expert in PDS systems, tools, and operational protocols, and contribute to ongoing enhancements• Actively lead and support regulatory compliance and internal policy adherence

Delaware State University

Bachelor of Science - BS

Western Governors University

Master of Business Administration - MBA