Ward

About Ward

I landed in tech by accident. Through scrappiness, curiosity, and leveraging the right resources at the right time, I knew I was meant to be here. With some exploration I found my passion in learning and development while helping break down complex products and terminology to both internal hires and customers. I\'ve worked in frontline Customer Support, L&D, Community, technical facilitation, and Sales Enablement. At this time, I\'m writing video scripts and curriculum to help business owners gain digital tooling knowledge and to find success in organizational change management. I\'m passionate about the democratization of technology and believe that knowledge sharing provides a foundation for stronger teams to work cross functionally.I\'ve had the opportunity to build relationships and thrive working cross collaboratively with teams, managers, and C-Suite. Improvisation has been a strength throughout my life thus far and I flourish in opportunities that offer this type of space to solve problems thoughtfully and efficiently.

Experience

1. Theatre Manager

   Sundance Institute

   Jan 2023 — Present · Park City, UT, US

   Planning to manage Yarrow Theatre in 2026 to ensure screenings start and end on time. Act as a communication liaison between director and projectionist for tech checks. Conduct introductions to film screenings and facilitate Q+As. Work closely with festival programmers and operational staff. Notate reports for screenings, shifts, incidents, and security Managed the iconic Egyptian theatre from 20••••25.

Education

• The New School

  Master of Fine Arts - MFA, Creative Writing

• Western Kentucky University

  Bachelor of Fine Arts - BFA, Musical Theatre

  2008 — 2012

Skills

• Time Management
• Constructive Feedback
• Creative Arts
• Customer Service
• Interviewing Skills
• Communication
• Administration
• Operations Management
• Technical Support
• Training
• Microsoft Office
• Theatre
• Team Leadership
• Creative Writing