Max J. Krol
Certified Scrum Master & Senior Project Manager | Client-Focused Implementation • Technical Support • Turning Challenges Into Wins
- Role
- Client Success Manager at Trek10, Inc
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Max J. Krol
As a Senior Project Manager with deep customer relationship expertise, I deliver successful implementations by anticipating client needs and turning potential failures into wins.My approach combines technical knowledge with proactive problem-solving. When clients face last-minute infrastructure changes or compliance risks, I mobilize resources quickly to keep projects on track. When implementations struggle, I engage directly with stakeholders to rebuild momentum and trust.Going beyond standard project management often makes the difference. I step into technical support roles when needed, leverage personal networks to expedite solutions, and deliver difficult news in person rather than over email. This commitment to transparency and hands-on problem-solving has consistently transformed at-risk accounts into multi-year partnerships.
Experience
Client Success Manager
Jun 2022 — Present
Education
Seton Hall University
Bachelor of Science (B.S.), Management Information System
2008 — 2011
Skills
- Ipod
- Ipad
- Iphone
- Sales
- Retail
- Mac
- Technical Support
- Management
- Loss Prevention
- Imovie
- Ios
- Ical
- Windows 7
- Mac Os X Server
- Mac Os
- Computer Repair
- Ilife
- Apple Certified
- Store Operations
- Customer Service
- Cash Register
- Iphoto
- Keynote
- Mobile Devices
- Os X
- Mac Os X
- Pos
- Operations Management
- Customer Satisfaction
- Training
- Networking
- Iwork
- Itunes
- Retail Sales
- Customer Experience
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