Makrant Singh Rajput

About Makrant Singh Rajput

I am an enthusiastic IT operations transformation expert, dedicated to helping organizations optimize their IT operations and run their businesses more efficiently. With over 12 years of experience, I am a self-motivated and visionary leader with a strong technical and managerial background. I specialize in architecting new enterprise monitoring systems, streamlining processes, and managing migrations and upgrades of existing configurations.I am proficient in various enterprise infrastructure monitoring, event management, automation, and capacity management tools. Additionally, I have a solid understanding of ITIL practices, BMC tools implementation, and event management administration. Throughout my career, I have also delivered corporate training on BMC tools for multiple partners and customers.My diverse roles have spanned consulting, architecting, professional services, pre-sales, and service delivery. I have worked with clients across EMEA, APAC, and NA, assisting them in transforming their IT operations and maximizing the value of their investments.I am deeply interested in the adoption of AI & ML-driven solutions, AIOps, intelligent integrations, as well as data handling and visualization.Let\'s connect and explore how we can drive business success through technology!Work Experience and Areas of Exposure –• Expert in transforming IT Operations using right selection of tools and methods to bring down the Costs-of-Delivery and improvise the Quality-of-Service • Service Assurance Tools Centre of Excellence setup • Significant Experience in setting up Software as on-prem and SaaS Offerings for Service Assurance Tools• Consulting, Architecting, Professional Services, Service Delivery and Pre-Sales• Stakeholder Management – Client Success Management, Vendor Management and Team ManagementTechnical Expertise – • AIOps• BMC Helix Operations Management• Intelligent Integrations• LogicMonitor• Elasticsearch, Logstash, and Kibana• Marimba• BMC ProactiveNet Performance Management• BMC TrueSight Operations Management• BMC Atrium Single Sign-On• Event and Impact Management• BMC Discovery• Transaction Management Application Response Time• BMC TrueSight Capacity Optimization • xMatters• Scripting in MRL for Event Processing and Custom Integrations• BMC Remedy and ServieNow ( ITSM Operational Knowledge )

Experience

1. Senior Technical Manager

   Fusion Global Business Solutions

   Apr 2025 — Present

Education

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Master of Business Administration - MBA, Business Management